Customer Support Agent – Shift Work
<div class="content-intro"><p>We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack – the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.</p></div><p class="font-claude-response-body break-words whitespace-normal">We are looking for a <strong>Customer Engagement Agent</strong> to join Super, responsible for delivering prompt, professional, and empathetic support to customers across multiple channels. This role is central to ensuring customer satisfaction by resolving enquiries and complaints effectively whilst maintaining a positive experience at every interaction.</p>
<p class="font-claude-response-body break-words whitespace-normal"><strong>What the role involves</strong></p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Respond promptly to customer enquiries across various channels</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Acknowledge and resolve customer complaints in a professional and empathetic manner</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Troubleshoot common issues with products or services</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain thorough knowledge of Super's products and services to answer customer questions accurately</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Keep accurate records of customer interactions, comments, and complaints</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure customer satisfaction through high-quality, professional support at all times</li>
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<p class="font-claude-response-body break-words whitespace-normal"><strong>What we are looking for</strong></p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Experience in customer service or customer-facing roles</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent written and oral communication skills</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Strong customer orientation with the ability to adapt to different types of customers and situations</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to work effectively under pressure and in challenging customer interactions</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">High attention to detail</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Good computer skills</li>
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<p class="font-claude-response-body break-words whitespace-normal"><strong>What we offer</strong></p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Medical / Health Insurance</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Employee Assistance Programme</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Training & Learning Development</li>
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<p class="font-claude-response-body break-words whitespace-normal"><em>Additional benefits vary by country and will be shared during the hiring process.</em></p><div class="content-conclusion"><p><strong>About Super</strong></p>
<p>We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.</p>
<p><strong>Shaping the Future of Play</strong></p>
<p>Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: <a href="http://super.xyz/careers">super.xyz/careers</a> </p>
<p><em>Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).</em></p>
<p><em>At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.</em></p></div>