Commercial Research and Insight Manager
<div class="content-intro"><p>We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack – the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.</p></div><p class="font-claude-response-body break-words whitespace-normal">As <strong>Commercial Research and insight Manager </strong>, you will own the intelligence layer that sits above market data, turning it into a continuous, opinionated commercial view that the CEO, CPO, CMO, and Board can act on. Sitting within the Research function and reporting to the Research Director, you will spend a significant share of your time outside it — in commercial reviews, board-prep sessions, and the rooms where strategic capital is allocated. Your mandate spans two areas: commercial strategy and competitive intelligence, and international expansion research across Super's 12+ country footprint, with the goal of shaping decisions rather than simply producing reports.</p>
<p class="font-claude-response-body break-words whitespace-normal"><strong>What the role involves</strong></p>
<p class="font-claude-response-body break-words whitespace-normal"><em>Commercial Strategy & Competitive Intelligence</em></p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Own competitive intelligence at the strategic level, operating an AI-augmented monitoring system across major competitors and regional challengers to track product roadmaps, M&A activity, executive moves, regulatory positioning, and pricing strategy</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain opinionated, continuously refreshed competitor strategic profiles that translate "what they did" into "what it means and what we should do"</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Produce a monthly Competitive Strategy Briefing for the CEO and executive team, closing with clear recommended responses</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Deliver a synthesised view and recommended position to the executive team within 48 hours of any material competitor move</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Partner with Strategic Finance and Commercial Strategy on enterprise-level questions, bringing consumer and competitive grounding to their financial models</li>
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<p class="font-claude-response-body break-words whitespace-normal"><em>International Expansion & Market Sizing</em></p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Own market-sizing capability end-to-end, building TAM/SAM/SOM models for every market Super operates in or is evaluating, along with the underlying methodology and data sources</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Build market-sizing infrastructure as code — versioned, parameterised models with documented assumptions and sensitivity analysis</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Lead the analytical work behind market-entry, -deepening, and -exit decisions, producing an integrated recommendation covering market structure, demand, regulation, competitive intensity, and segment economics</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain a live view of regulatory and commercial dynamics across all 12+ markets and the priority shortlist of next markets, informing capital allocation decisions</li>
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<p class="font-claude-response-body break-words whitespace-normal"><em>External Regulatory & Policy Intelligence</em></p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Build and operate an always-on view of legislative consultations, regulator publications, industry-body positions, and political signal across every market</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Translate regulatory developments into commercial implication, quantifying revenue exposure and scenario impact for leadership</li>
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<p class="font-claude-response-body break-words whitespace-normal"><em>Team Leadership & Talent Development</em></p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Directly manage and grow a lean commercial research team, starting with the existing Market Research lead, and own their development towards a manager-level role</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Set the craft bar across the team by reviewing models, competitive profiles, and expansion cases, and providing specific, developmental feedback</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Own hiring, performance management, and team structure as the function scales from a small pod into a fuller commercial research team</li>
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<p class="font-claude-response-body break-words whitespace-normal"><em>AI Research Infrastructure</em></p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Own the function's AI research tool stack, evaluating tools, building integrations, and setting standards for responsible AI use</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Build automation — monitoring pipelines, synthesis templates, model scaffolding — that sustains high throughput while reducing manual effort</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Run AI-driven scenario simulations to stress-test major recommendations against plausible regulatory and competitor futures before they are greenlit</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Act as the internal expert on AI-augmented commercial research, advising leadership, upskilling teams, and setting guardrails for critical AI use</li>
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<p class="font-claude-response-body break-words whitespace-normal"><strong>What we are looking for</strong></p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">8+ years' experience across strategy, competitive intelligence, market intelligence, corporate development, or commercial/strategic research, including at least 3 years where the deliverable was a decision rather than a deck</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Experience developing or managing people, ideally having supported someone's progression from senior individual contributor towards a first management role</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated experience operating AI-augmented strategy workflows in production (e.g. LLM-driven competitor synthesis, automated market monitoring, AI-assisted financial modelling), with the ability to speak in detail about what was built and what did and didn't work</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Strong quantitative and market-sizing skills, including TAM/SAM/SOM, demand-pool modelling, segment economics, and sensitivity analysis, with the ability to build and defend a market model from scratch in Python or Excel</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Hands-on competitive intelligence experience — monitoring, synthesising, and interpreting competitor strategy for board and executive audiences</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Direct experience presenting strategic recommendations to executive or board-level audiences that materially shaped a decision</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Strong financial and commercial literacy, connecting market and competitive analysis to revenue, margin, and capital-allocation outcomes</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to translate analysis into clear, defensible strategic recommendations rather than descriptive findings</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Sound judgement in applying AI to strategic analysis, including awareness of common failure modes (e.g. confirmation bias, hallucinated data, over-confident inferences) and building validation steps into workflows</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Strong stakeholder management skills, with the ability to build support for recommendations across functions and levels of seniority</li>
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<p class="font-claude-response-body break-words whitespace-normal"><strong>Nice to have</strong></p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Background blending top-tier strategy consulting (e.g. McKinsey, BCG, Bain, including their AI-focused arms such as QuantumBlack, BCG X, or Bain Vector) with an in-house strategic or commercial intelligence role at a fast-moving, multi-market consumer business</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Experience in high-velocity, operationally complex consumer sectors such as ride-sharing, food delivery, or fintech</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Experience in regulated industries such as gambling, fintech, healthcare, or energy, where regulatory dynamics materially shape strategy</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Fluency building market models and analysis pipelines in Python or R</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Multi-market or international expansion experience</li>
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<p class="font-claude-response-body break-words whitespace-normal"><strong>What we offer</strong></p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Medical / Health Insurance</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Open Annual Leave</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Employee Assistance Programme</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Training & Learning Development</li>
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<p class="font-claude-response-body break-words whitespace-normal">Additional benefits vary by country and will be shared during the hiring process.</p><div class="content-conclusion"><p><strong>About Super</strong></p>
<p>We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.</p>
<p><strong>Shaping the Future of Play</strong></p>
<p>Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: <a href="http://super.xyz/careers">super.xyz/careers</a> </p>
<p><em>Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).</em></p>
<p><em>At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.</em></p></div>